Do your employees feel Empowered or Defeated ? Often we get in a rut where employees feel defeated rather than empowered to make a positive change in your company. What is it that you want to change? Customer service, company image or how about attitudes ? Whatever it is, effecting a change toward the positive can be a hard and sometime long process. Often, employees are waiting for your lead as a manager to make the first move and to direct them (tell them) what you want done.

I have found that in order to effect a positive change, it takes more than direction from you to employees about how to create that change. You end up doing all the work, and your employees become followers, but not doers. First off you need layout the change you want to implement, then empower your employees to make that change. How exactly is that done ? Doesn’t that sound a little risky ? I might loose control.

You need to trust that your employees have more of a sense of what it takes to create a positive change. After all, they are they are the people who have regular contact with your customers. They are the people you rely on to get the work done. They know better than anyone what your customers want and what it would take to create a positive atmosphere for your customers to do business with you and to do repeat business with you.

When you make it their business and implement their ideas, your employees feel more a part of the process. By making employees a part of the process for change, you are empowering them to make a lasting change for good.

Below is an article that outlines the empowerment process.

Empower Your Employees to Deliver Excellence
Posted by: Today’s Tip Contributor on September 17, 2010

Ensuring your employees have the tools they need to be successful is critical. But empowering them to make decisions that could affect your business is just as important, if not more so. Guaranteeing that your employees have a voice will lead to a more cohesive, results-oriented team that is constantly pushing toward a common goal. If you’re looking for ways to empower your employees, here are some tips that will jump-start your team:

1. Listen to your employees. You should expect your employees to have a depth of understanding of their respective roles in the organization to a degree you never will. While you’re reading this, your employees are thinking of ways to perform their job more efficiently and effectively. Your employees have your next game-changing idea—but they have to know you want to hear about it.

2. Go to work for your employees. While your employees may formally report to you, it’s important that you consistently demonstrate you are working for them, too. One important way to do this is to be sure their good ideas are implemented and that proper credit is given where it is due.

3. Don’t micromanage your team. Trust and support their decision-making even when it may not be the decision you would have made. Constant second-guessing will erode the relationship and will likely dry up your greatest resource for improving the organization.

4. Failure isn’t necessarily failure. Allowing your employees to fail occasionally will only strengthen their decision-making ability and perhaps, more importantly, allow you an essential opportunity to coach and improve your—and their—skill sets.

Tim Kryszak
Executive vice-president of operations

Empower Your Employees to Deliver Excellence – BusinessWeek.

I discovered this process without really knowing what it was I was doing. But I have found that it works. Your job along the way is to be a cheerleader during the process, to implement the ideas and give credit where credit is due.

A real leader surrounds themselves with people who can DO, often better than they can, the things that need to be accomplished. Realize that you employees are often smarter than you are, and that you are all part of the same team. Together you can create a positive change.

Speaking of Change, more importantly, the “Voices of Change”, join me and many other professionals for the Chick-Fil-A Leadercast on May 6, 2011 Speakers include Seth Godin, John Maxwell, Dan Cathy, Robin Roberts and more. Leadercast is not just for professionals, it’s also for individuals who want to make a change in their life at work and in the world. Get your tickets and more information at